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Kelly McEvitt
By Kelly McEvitt on March 07, 2017

You know that old saying “You can’t make everyone happy”? Well it’s true, despite all efforts to provide customers with outstanding service, you will to run into an unhappy customer from time to time. And that customer may leave you a negative review on a very public forum. If your first instinct is to ignore the negativity and move on, you’re missing a golden opportunity.